Infosys has launched comprehensive suite of solutions - the Infosys Customer Experience Suite for salesforce. Building on a longstanding collaboration, Infosys is enhancing its efforts to deliver advanced Agentforce solutions and support enterprises in their digital transformation initiatives. The solutions are designed to accelerate agentic transformation, empowering businesses to effectively scale their digital workforce, enhance customer experiences, and achieve tangible business results.

Leveraging Infosys Topaz, an AI-first set of services, solutions and platforms, along with Salesforce’s agentic AI capabilities, these Agentforce solutions enable enterprises to streamline customer interactions by automating processes such as service inquiries, sales tasks, and employee support. They enhance personalization by delivering tailored, context-aware experiences while ensuring seamless integration with broader ecosystems to optimize workflows and boost efficiency. With real-time processing capabilities, the solutions support immediate decision-making and dynamic customer interactions, all while adhering to ethical and regulatory standards. The goal is to equip enterprises with scalable, AI-driven solutions that drive measurable efficiencies across sales, services, and marketing channels and ensure operational success. 

Infosys deployed Agentforce SDR to revolutionize the sales process for a leading research institute, addressing inefficiencies and reducing response time. Infosys also helped a renowned media house in transforming its customer service operations. By leveraging Salesforce’s agentic AI solutions, alongside effective service management techniques, the company achieved significant reductions in transactional inquiries, spam, and case handling time, ultimately elevating customer satisfaction scores. The solutions have already delivered measurable outcomes for clients.

Infosys is a leading provider of consulting, technology, outsourcing and next-generation digital services, enabling clients to execute strategies for their digital transformation.