Tech Mahindra has entered into collaboration with Microsoft to launch an ontology-driven Agentic AI platform that accelerates telecom and enterprise data modernization. Built on Microsoft Fabric and Azure AI Foundry, the solution enables explainable, auditable, and real-time AI-powered decision-making while supporting secure, governed deployment of AI agents.

As telecom operators and enterprises expand through mergers and acquisitions and manage increasingly complex data ecosystems, the gap between enterprise metadata and actionable insight continues to grow. Together, Tech Mahindra and Microsoft will address this challenge by transforming enterprise metadata into structured, reusable data products that fast-track data mesh adoption from strategy to execution. Through multi-agent orchestration, the platform enables real-time monitoring, reasoning, and recommendations across key telecom use cases such as churn prediction, fraud detection, revenue assurance, and network optimization. Its semantic-first design helps reduce hallucination risk, improves root-cause analysis, and supports compliant AI operations in highly regulated environments.

The collaboration aligns with Tech Mahindra’s ‘AI Delivered Right’ strategy that continues to advance enterprise artificial intelligence adoption through scalable, ontology-driven solutions that enable organizations to transition from pilot initiatives to governed, production-grade artificial intelligence transformation. For telecom providers, the solution delivers trusted, auditable artificial intelligence, unified operational visibility, and faster time-to-value.

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