Firstsource Solutions has entered into strategic partnership with Guidehealth -- a pioneer in quality outcomes and value-based care innovation. This collaboration will empower health plans to deliver measurable value for members and providers by accelerating the adoption of next-generation, outcome-driven care models and preventive care.

Firstsource’s AI-first approach -recognized as a ‘Front-Runner’ in Generative AI for Healthcare Payers by Everest Group – combines deep domain expertise with its proprietary relAI suite and UnBPO transformation model to help health plans move beyond incremental change. By embedding AI into operations, Firstsource enables streamlined processes, enhanced member engagement, and better health outcomes through intelligent, interoperable platforms that drive agility and measurable results.

Together, Firstsource and Guidehealth offer a powerful, tech-enabled partnership that blends operational excellence with clinical insight. Their combined capabilities help clients transform healthcare delivery at scale- accelerating digital maturity, improving health outcomes, and driving performance in a value-based care environment.

Firstsource Solutions is engaged in the business of providing customer management services like contact center, transaction processing and debt collection services including revenue cycle management in the healthcare industry.