Wipro has entered into a multi-year engagement with Odido Netherlands B.V. to transform its IT landscape and enhance customer experience across their enterprise and consumer segments. By combining AI and deep consulting expertise, Wipro will help Odido improve customer engagement and satisfaction, improve productivity, and streamline operations to reduce costs. A key highlight of this multi-year engagement is the use of a self-funded model, where productivity driven savings are reinvested to continuously fund new digital initiatives, ensuring that innovation remains both sustainable and scalable.

As part of the engagement, Wipro will lead a full-scale modernization of Odido’s digital and enterprise technology landscape as well as drive IT simplification and automation. This transformation will be powered by Wipro’s WEGA and WINGS AI delivery platforms, part of Wipro Intelligence, Wipro’s unified suite of AI-powered platforms, solutions, and transformative offerings, and will enable Odido to build and manage a dynamic ecosystem of agent-driven services and solutions that will help improve their service reliability, IT operations, and incident resolution rates. Additionally, Wipro’s conversational AI chat solution will further enhance responsiveness and resilience across Odido’s technology ecosystem by delivering contextualized, multilingual, and conversational self-service capabilities.

Wipro’s experience-led studio model, powered by Designit, will be a central part of the engagement. By integrating Wipro’s design studio with its development, design, and engineering teams, user and business needs will be captured early, seamlessly translating into solutions, and delivering with speed and excellence. This collaboration will help Odido accelerate time to market and consistently deliver high-quality digital experiences.

Wipro is a leading global information technology, consulting and business process services company.